Shipping policy
Shipping Policy
Last Updated: January 19, 2025
This Shipping Policy outlines the terms and conditions related to the shipping and delivery of items purchased from our store.
Processing Times
- Order Processing Time: Orders are typically processed within 1-3 business days after payment confirmation.
- Exclusions: Orders placed on weekends or holidays will be typically processed on the next 1-3 business days.
Shipping Rates and Delivery Times
Shipping rates and estimated delivery times depend on your location and the selected shipping method. Options include:
- Standard Shipping
- Expedited Shipping
- International Shipping
Please note: Delivery times are estimates and may vary due to processing time, carrier delays or unforeseen circumstances.
Order Tracking
- Once your order ships, you will receive an email with tracking information.
- You can track your order status in the Orders page of the customer pages or via the carrier website.
Shipping Restrictions
- We currently ship to Canada and United States only.
- Unfortunately, we do not ship to other countries apart from Canada and United States.
Customs, Duties, and Taxes
For international orders, customers are responsible for any customs fees, duties, or taxes required by their country. We recommend checking local regulations before placing an order.
Lost or Damaged Packages
- If your order arrives damaged, please contact us within 7 days of receipt with photos and a description of the issue.
- For lost packages, please allow 10 business days after the estimated delivery date before contacting us.
Contact Us
If you have any questions about this Shipping Policy, please reach out to us at:
sales@leaflinstea.com